Around 25% of healthcare staff say they have recently experienced bullying from a colleague or manager. Staff in other sectors often report similar experiences. Policy driven approaches to resolving this issue don’t seem to be working. So at A Kind Life we have introduced ‘Respectful Resolution pathway’, which reduces poor behaviours through reflection, discussion and de-escalation. Co-created with leaders, managers, frontline staff, clinicians, educators and unions around the world ‘Respectful Resolution’ is a new way to create kinder, safer organisations.
We know people and organisations learn in different ways, so we offer a blended approach to fit your needs
Respectful Resolution acknowledges the underlying drivers of poor behaviour and supports anyone who may be involved.
A recent study of people who had experienced bullying at work showed the range of ways it impacts on their wellbeing
In the most safety-conscious sectors, such as healthcare, evidence shows that poor behaviour harms quality. A 2015 study of NICU clinicians showed that even ‘mild incivility’ in a clinical setting causes significantly more errors of diagnosis and mistakes in execution of clinical procedures. Bullying breaks down the team work that is essential for high quality patient care. A study by Prof Michael West of the Kings Fund showed that just a 5% decrease in staff rating of ‘working in a real team’ correlated with a 3.3% increase in mortality rates. If it has this kind of effect in healthcare, what impact might it have in your organisation?
Using best-practice from around the world, and working with managers, frontline staff, clinicians, educators and unions, we have developed a suite of helpful guides, discussion prompts and decision-trees. In an alignment workshop with your team we will tailor the pathway, combining what you are already doing that works, with the proven Respectful Resolution pathway resources.
Our step-by-step guides, advice and tools are available as a set of interactive web pages, to supplement the PDF guides. The web pages guide people through their own support journey. Because the web guides are responsive to PC, tablet or mobile, all of your staff can then access the support they need, when and where they need it.
To embed your new approach, we offer training tools to change attitudes about bullying and to practice using the tools and guides. As with all our culture transformation modules this is available as
Teach everyone HOW to speak up with A Kind Life’s BUILD approach. Interactive eLearning with 12 video scenarios Training modules fit into your development.Find out more
A fresh approach to discuss, de-escalate and move past poor behaviours. Co-create tools, guides and resources based on global best practice.Find out more
Leaders and managers account for 70% of variation in staff engagement. We build the self-awareness, motivation and skills needed to lead with values.Find out more
Attract, select and interview people who fit your culture Online values screener quiz. Set expectations and test for values.Find out more
Map impact of your people's experience on consumers or patients. Interactive dashboards and real-time statistical and textual analysis.Find out more
To find out more about our end-to-end culture transformations, contact Tim Keogh at firstname.lastname@example.org