Insights to transform experience
Ask the questions that matter
Over the past ten years we have listened to tens of thousands of employees about their experience at work. What makes a good day or a bad day, how that impacts their ability to do their work, and the improvements they would make. But current surveys don’t ask about many of these things so, out of frustration, we designed and validated a new approach. With A Kind Life’s survey you can understand what’s really creating or destroying engagement in your organisation. We’ve also heard from thousands of consumers, patients, students – the people you serve – about about what’s important to their experience.
Healthcare organisations in particular benefit from our extensive insight into their employee and patient experience, and the links between them.
Uncover the links between employee engagement and your consumer experience
Evidence shows employee experience drives consumer experience. A Kind Life uniquely offers a survey approach that maps the links between staff and consumer experience, across five domains of positive psychology, and the staff and consumer emotions that drive employee engagement, experience, and in healthcare - patient recovery, in education – learning, and in business – consumer loyalty.
Put the right insight into the right hands
A Kind Life partners with Qualtrics the world-leading insight platform, for delivery of the survey and real-time reporting, offering:
- Multi-channel survey distribution, with option for personal emails
- Powerful, visual reporting including highs and lows, key drivers, department and demographic comparisons and trends over time
- Out-of-the box statistical analysis, configured by A Kind Life so it’s easy to see what will have most impact on engagement, to act on first
Easy to see both how are you doing. And why.
Clearly presented visual information makes it quick to understand survey results. Real-time word clouds, and clustered free-text, enable you to explore the reasons behind the scores.
Statistical analysis to prioritise actions
Powerful pre-configured statistical analysis, enables you to identify actions that will have most impact on people’s experience, to act on first.
Drill into roles and teams
All of our reports for engagement, experience and emotions can be dynamically reconfigured for services, roles or any other demographic data you choose to include in the survey. In a single click.
New Zealand DHB benchmarks
Currently six DHBs are taking advantage of the improvements in employee engagement that can be driven using A Kind Life’s engagement2experience question set. In August 2018 we published a comparative report for these six DHBs. This report will continue to be refreshed as further DHBs choose to benefit from this approach.
A range of options for every need
Our pricing options range from online dashboards for managers to view their team’s results in real time, to clear, highly visual PDF reports and management presentations. Add in A Kind Life’s action-guide for managers, it’s easy to see how A Kind Life e2e is already driving significant, rapid improvement for healthcare organisations around the world.
In summary. Insight to drive improvement
To find out more about our end-to-end culture transformations, contact Tim Keogh at tim@akind.life